Dallas Managed IT Services – 5 features to look for in an MSP

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No matter the size or industry of any business that uses technology, having smooth-running technology is the bread and butter of daily operations. A controlled IT environment is the backbone of companies that depend on technology daily, which drives collaboration and encourages productivity. But more often than not, technology is put on the back burner and only comes to mind when issues arise.

Fortunately for growing business owners in the Dallas-Fort Worth Metroplex, Dallas county was ranked the best place in Texas for small business owners by Smart Asset, a personal finance company. On top of that, Dallas ranks No. 4 nationally for small business owners to thrive.

Successful business owners who are continuously at the top of this competitive entrepreneur landscape know the importance of having technology resources at their fingertips. Many of these small businesses in Dallas have turned to managed IT services in recent years.

Dallas managed service providers (MSPs) are fully outsourced IT departments that offer a variety of solutions and preventative measures to help businesses grow. Whether there’s a need for rapid IT solutions or a long-term IT strategy plan, knowing the services provided by the best MSPs in Dallas is essential.

IT Help Desk

When working with a Dallas managed service provider, help desks are the first point of contact you’ll reach out to for resolving software/hardware, email, or any tech issues. This first line of defense is quick to respond to inquiries and offer remote or onsite support for businesses. These teams are one of the most integral parts of managed IT service in Dallas, so look for MSPs with quick response times and high-quality customer reviews.

Graphic of a desk workspace.

Source: ITSM.tools

Cloud Services

As more businesses continue shifting towards cloud infrastructure, more managed service providers specialize in cloud services. These services help companies transform their onsite IT environments into a digital cloud, allowing for remote information access. Every business has the decision to move everything to the cloud or may utilize both onsite and cloud technology simultaneously; these models are often referred to as Cloud, Hybrid, or On-Premises models.

Businesses looking for cloud data backups or VoIP phone systems benefit from working with Dallas managed service providers because they oversee the process from beginning to end. Also, for businesses searching for work-from-home solutions, MSPs in Dallas help implement collaborative meeting software such as Teams, Zoom, or Slack.

Vendor Administration

Vendor administration is a feature of managed IT services that isn’t mentioned often. With an external IT department handling all the IT components of a business, an outsourced IT team will also proactively serve as the middleman to solve issues. For example, suppose a business experiences issues with its email platform. In that case, a top-managed IT service provider steers the situation by communicating with the email vendor directly and ultimately provides the business with the final solution. The middleman clears the company’s communication lines and gives them a smooth-sailing experience.


Since Dallas has a booming economy for entrepreneurs and businesses, onboarding and offboarding are standard services provided by managed service providers in Dallas. Onboarding and offboarding users and technology correctly protect business data and information. When signing up with an MSP, a company goes through the “onboarding phase.” In this phase, the IT provider deploys an agent to all IT systems and provides access to users within the organization. In the “offboarding phase,” when an employee leaves the company, the IT provider erases all user access permissions to protect the business and prevent unauthorized access.

vCIO and Roadmapping

A vCIO, or Virtual Chief Information Officer, helps businesses reach their long-term objectives with technology consulting and strategies. When partnering with a Dallas managed service provider, companies that have a seasoned vCIO in their back pocket have a clear vision of how to reach their goals. Roadmapping gives businesses an understanding of how their technology fits into the grand scheme of things. As mentioned before, technology is often on the back burner, so having an IT professional within reach is a huge plus for business growth.

Starting the search for MSPs in Dallas

We highly encourage any business owner looking for an outsourced IT department to research their options extensively. Finding the perfect IT partner is a dream come true, and once you find the best managed service provider in Dallas for your business, anything technology-related will be lifted off your plate.

At Parried, we offer exclusive hardware and software pricing for businesses so they can get the latest equipment and digital platforms at a lower cost. As an award-winning industry leader, we help businesses across the nation tackle technology challenges head-on with a growing footprint of IT solutions in Dallas and IT support in Austin.