Frequently Asked Questions
Quick and easy answers for any questions about our technology solutions and support.
Product & Company
Who is Parried?
Parried is a Managed Services Provider (MSP) that specializes in a range of IT-related services, including Managed IT Services, IT Consulting, and Cybersecurity.
What do we do?
Our team works tirelessly to ensure that your business IT environment runs seamlessly by continuously monitoring, managing, and maintaining it around the clock. By proactively identifying and addressing potential issues, we aim to eliminate your IT challenges and empower your business growth.
Where are you located/based?
We are proud to be based in Austin, Texas, and we are thrilled to offer our services to businesses throughout the Greater Austin Area and the Dallas-Fort Worth Metroplex. We also provide nationwide remote support to businesses all across the United States.
Where is your team located?
Most of our team members are based in the United States, with a select group of specialized individuals located in Central and South America, as well as overseas.
Which services do you offer?
Parried provides a comprehensive range of services, including Managed IT Services, IT Consulting, and Cybersecurity. Some solutions we offer include unlimited remote support, 24/7/365 monitoring, backup and disaster recovery, business continuity planning, web and email filtering, work-from-home solutions, and much more.
Which hardware and software products do you offer?
Our valuable partnerships with leading companies such as Microsoft, Apple, Google, Dell, Sophos, Intermedia, and others, enable us to offer businesses cutting-edge products and software solutions.
Who does Parried serve?
Parried caters to small to medium-sized businesses of all industries that heavily depend on technology for their daily operations. Some of the industries we serve include Architecture, Engineering, and Construction (AEC), Finance, Healthcare, Legal, and Non-Profits, among others.
Will my business meet IT compliance standards?
Parried can help with businesses seeking HIPAA, FINRA, SEC, and NIST standards. For any further inquiries regarding IT compliance, please don't hesitate to contact us.
Who do I contact if my question is not addressed here?
We are always available to address any questions or concerns you may have. You can either fill out a form, and we will promptly get back to you, or for immediate assistance, you can reach us at 512-348-8324.
Sales & Pricing
How do I get started?
Whether you're ready to get started or would like to learn more, we offer a complimentary 30-minute virtual consultation with one of our dedicated IT experts to better understand your business IT requirements. Schedule your appointment today by clicking here.
How will I know your services will fit my needs?
During our complimentary 30-minute IT consultation, we conduct a comprehensive analysis of your IT requirements to gain a thorough understanding of your entire IT infrastructure. By doing so, we are better able to tailor our solutions to match your unique needs. Book a virtual consultation today by clicking here.
How much do your services cost?
As an MSP that offers customized solutions for every business, our pricing depends on your needs. If you're interested in managed IT services, visit our managed IT services page for general pricing information. For additional information and pricing on all other services, schedule a free IT consultation.
How do I contact billing?
1. Call 512-348-8324 and press Option 4 for the billing department.
2. Send an email to [email protected].
How long are your service plans?
Unlike many managed service providers who require contracts running for one year or longer, we offer monthly contracts to our customers. We believe in providing flexibility to our clients and allowing them to choose the service coverage length that best fits their needs.
IT Support & Managed IT Services
I'm already a customer, how do I contact support?
1. Call 512-348-8324 and ask for support.
2. Send an email to [email protected].
3. Access our Help Center to submit a ticket.
What's included with your managed IT services?
We are always available to address any questions or concerns you may have. You can either fill out a form, and we will promptly get back to you, or for immediate assistance, you can reach us at 512-348-8324.
How do you differ from other MSPs?
We approach our support and services with a human touch, valuing the importance of personal interaction. We believe in striking a balance between technical expertise and relatability, recognizing that technology serves as the backbone of any organization. When working with our team, you can expect prompt, friendly, responsive, and reliable assistance from a group of smart professionals who understand your needs.
How long does it take for onboarding managed IT services?
The duration of the onboarding process varies based on the scale of your company and the intricacy of your technology, typically ranging from 1 to 3 weeks.
Why should I use your Help Center?
Leveraging our Help Center provides immense advantages to our valued customers! Within this centralized portal, you can conveniently submit tickets, monitor their status, engage in direct communication with our team, and seamlessly track the entire journey from issue to resolution with comprehensive documentation.
