FAQ
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Company
Who is Parried?
Parried is a Managed Services Provider (MSP) that specializes in a range of IT-related services, including Managed IT Services, IT Consulting, and Cybersecurity.
What do we do?
Our team works tirelessly to ensure that your business IT environment runs seamlessly by continuously monitoring, managing, and maintaining it around the clock. By proactively identifying and addressing potential issues, we aim to eliminate your IT challenges and empower your business growth.
Where are you located/based?
We are proud to be based in Austin, Texas, and we are thrilled to offer our services to businesses throughout the Greater Austin Area and the Dallas-Fort Worth Metroplex. We also provide nationwide remote support to businesses all across the United States.
Where is your team located?
Most of our team members are based in the United States, with a select group of specialized individuals located in Central and South America, as well as overseas.
Which services do you offer?
Parried provides a comprehensive range of services, including Managed IT Services, IT Consulting, and Cybersecurity. Some solutions we offer include unlimited remote support, 24x7x365 monitoring, backup and disaster recovery, business continuity planning, web and email filtering, work-from-home solutions, and much more.
Which hardware and software products do you offer?
Our valuable partnerships with leading companies such as Microsoft, Apple, Google, Dell, Sophos, Intermedia, and others, enable us to offer businesses cutting-edge products and software solutions.
Who does Parried serve?
Parried caters to small to medium-sized businesses of all industries that heavily depend on technology for their daily operations. Some of the industries we serve include Architecture, Engineering and Construction (AEC), Finance, Healthcare, Legal, and Non-Profits, among others.
Will my business meet IT compliance?
Parried can help with businesses seeking HIPAA, FINRA, SEC, and NIST standards. For any further inquiries regarding IT compliance, please don’t hesitate to contact us.
Who do I contact if my question is not addressed here?
We are always available to address any questions or concerns you may have. You can either fill out a form, and we will promptly get back to you, or for immediate assistance, you can reach us at 512-348-8324.
Pricing
How do I get started?
Whether you’re ready to get started or would like to learn more, we offer a complimentary 30-minute virtual consultation with one of our dedicated IT experts to better understand your business IT requirements.
How will I know your services fit my needs?
During our complimentary 30-minute IT consultation, we conduct a comprehensive analysis of your IT requirements to gain a thorough understanding of your entire IT infrastructure. By doing so, we are better able to tailor our solutions to match your unique needs. Book a virtual consultation today by clicking here.
How much do your services cost?
As an MSP that offers customized solutions for every business, our pricing depends on your needs. If you’re interested in managed IT services, visit our managed IT services page for general pricing information. For additional information and pricing on all other services, schedule a free IT strategy session.
Do you offer as-needed IT support?
Certainly! We take pride in offering flexible as-needed IT support tailored to your requirements. Whether it’s addressing occasional tech issues, providing quick solutions, or assisting during critical moments, our team is here to ensure your IT needs are met promptly and efficiently. This flexibility empowers you to focus on your core business activities with peace of mind, knowing that expert support is just a call away.
How do I contact billing?
1. Call 512-348-8324 and press Option 4 for the billing department.
2. Send an email to [email protected].
2. Send an email to [email protected].
How long are your service plans?
Unlike many managed service providers who require contracts running for one year or longer, we offer monthly contracts to our customers. We believe in providing flexibility to our clients and allowing them to choose the service coverage length that best fits their needs.
Services
I'm already a customer, how do I contact support?
1. Call 512-348-8324 and ask for support.
2. Send an email to [email protected].
3. Access our Help Center to submit a ticket.
2. Send an email to [email protected].
3. Access our Help Center to submit a ticket.
Is remote support adequate for my needs?
Absolutely! Remote support has become an incredibly efficient and convenient way to address a wide range of IT issues. It allows our expert technicians to connect to your systems securely, diagnose problems, and provide solutions in real-time. This means faster response times, reduced downtime, and cost-effective support. For the majority of common IT challenges, remote support is not only adequate but often the preferred method, enabling us to assist you promptly and get your systems back on track with minimal disruption. Of course, for more complex issues that require an on-site visit, we’re always ready to provide the necessary hands-on support.
How many support requests per month can I send to your team?
As a Premier customer, you benefit from our unlimited remote support service, which means you have the freedom to send us as many support requests as you need throughout the month. We are here to assist you whenever you require IT support, ensuring that your technology needs are met without any limitations on the number of requests you can make.
What's included with your managed IT services?
We are always available to address any questions or concerns you may have. You can either fill out a form, and we will promptly get back to you, or for immediate assistance, you can reach us at 512-348-8324.
How do you differ from other managed service providers (MSPs)?
We approach our support and services with a human touch, valuing the importance of personal interaction. We believe in striking a balance between technical expertise and relatability, recognizing that technology serves as the backbone of any organization. When working with our team, you can expect prompt, friendly, responsive, and reliable assistance from a group of smart professionals who understand your needs.
Isn't managed IT services just for large companies?
Managed IT services are not exclusively for large enterprises; they are designed to benefit businesses of all sizes. While larger companies often use these services to streamline their operations, smaller businesses can equally leverage managed IT services to enhance efficiency, reduce costs, and ensure the reliability of their IT infrastructure. Our tailored solutions are scalable, flexible, and customized to meet the unique needs and budget of each client, regardless of their size. We believe that every business, no matter its scale, deserves the advantages of proactive IT management and support.
How long does it take for onboarding managed IT services?
The duration of the onboarding process varies based on the scale of your company and the intricacy of your technology, typically ranging from 1 to 3 weeks.
Why should I use your Help Center?
Leveraging our Help Center provides immense advantages to our valued customers! Within this centralized portal, you can conveniently submit tickets, monitor their status, engage in direct communication with our team, and seamlessly track the entire journey from issue to resolution with comprehensive documentation.
Misc. & General
Can Parried recommend hardware and software purchases for me?
Through our strategic partnerships with industry-leading hardware and software vendors, we provide tailored recommendations aligned with your business’s unique needs and operational requirements. Our commitment to impartiality ensures that these recommendations maintain their unbiased nature, safeguarding the integrity of our client relationships.
Is the IT strategy session you offer really free?
Yes, our IT strategy session is absolutely free. It’s our way of getting to know your business, understanding your specific IT needs, and discussing potential solutions. There are no hidden fees or obligations involved. This session is designed to provide value by offering insights and recommendations to help you make informed decisions about your IT infrastructure. We believe in transparency and building strong partnerships from the very beginning.
What's more important, technical expertise or customer service?
Both technical expertise and customer service are crucial components of our approach. While technical expertise ensures that we provide effective solutions and support, customer service is equally vital in ensuring a seamless, client-centric experience. We believe that a harmonious blend of technical proficiency and exceptional customer service is the key to delivering the best possible IT solutions. Our commitment is to excel in both areas, ensuring that our clients receive top-tier technical solutions with a personalized touch.
Do you offer any discounts on hardware and software you sell?
Yes, we offer exclusive discounts on hardware and software to our Premier customers. Our goal is to provide you with cost-effective solutions that enhance your IT infrastructure while saving you money.
How do I know I will have reliable and responsive support?
You can count on our dedication to providing reliable and responsive support. Our track record of consistently meeting our clients’ needs speaks to our dedication to your satisfaction. We maintain strict service level commitments, employ a skilled team of IT experts, and use advanced monitoring tools to ensure swift responses and resolutions. Rest assured, your technology concerns are our top priority, and we’re always here to provide the dependable support you need.
Elevate Your IT Strategy
Start your journey to business growth with a free 20-minute virtual consultation. Our IT experts will analyze your technology needs and craft a personalized strategy to address challenges and unlock new opportunities.
